We provide strategic guidance on federal and state debt collection laws, including the FDCPA, REG-F, FCRA, and Dodd-Frank Act. Our work helps clients manage risk, implement effective compliance controls, and stay ahead of regulatory changes.

Ci works with clients to develop customized recovery strategies that drive performance while minimizing risk. Our approach combines industry insight, data analytics, and operational innovation to address evolving challenges in collections.

As a recognized expert in collections and recovery, Ci has offered critical insights into the nuances of debt collection practices, lending procedures, and regulatory compliance for state attorneys general, the CFPB, and major creditors.

We specialize in consulting on consumer, student loan, small business, and medical debt portfolios. Clients benefit from tailored recovery strategies, agency oversight, and compliance-driven best practices across the full account lifecycle.

Through our trusted network of best-in-class agencies, we match clients with the right partners for debt collection placements. We ensure effective engagement while managing risk and aligning agency selection with each client’s specific needs.

Our founder, Mark Cavin, has been an integral part of conversation in the collections community for decades. He is enthusiastic to share his knowledge at speaking events, panels, and internal training. His ability to translate complex regulatory landscapes into practical, forward-thinking strategies, allows audiences to engage with his clarity, credibility, and real-world expertise.