Catch up with Collection
Our News page is a curated hub for timely updates, regulatory developments, and industry trends across the collections and recovery landscape. With a focus on compliance, operations, and market dynamics, we share insights, clarity on new regulations, and provide resources for deeper understanding of the ARM industry. Our goal is to provide knowledge that supports informed, confident decision-making for our clients.
Stay up to date
Inside ARM: Stay up to date on the ARM Industry
InsideARM offers industry news, regulatory updates, compliance insights, case law analysis, and expert commentary, giving collections professionals the tools to navigate risk, improve operations, and stay ahead of industry changes.
RMAI Provides Everything Receivables
Receivables Management Association International (RMAI) offers trusted resources on receivables purchasing, compliance standards, industry certifications, legislative updates, and ethical best practices, making it a vital resource for staying current and compliant.
Compliance According to the CFPB
The Consumer Financial Protection Bureau (CFPB) offers guidance on federal debt collection regulations, consumer rights, enforcement actions, and compliance tools. As a leading regulatory body, the CFPB helps navigate evolving legal landscape of collections.
California's DFPI can forecast our industry
California Department of Financial Protection and Innovation (DFPI) provides complete state-specific debt collection laws, licensing requirements, enforcement actions, and regulatory updates. California provides a progressive case study to stay ahead of market trends.
Access high-quality research at NCLC
The National Consumer Law Center (NCLC) offers a wide range of resources. Known for in-depth research and advocacy, legal analysis, policy updates, and best practices, NCLC helps you understand and navigate consumer protection laws.
FTC Regulation News and Guidance
The Federal Trade Commission (FTC) website provides comprehensive, up-to-date information on consumer protection laws, including historical debt collection regulations, enforcement actions, and guidance for both businesses and consumers.
NY State Regulations Provide National Context
The New York Department of State’s Division of Consumer Protection offers regulatory updates, consumer rights information, and business compliance guidance specific to New York’s debt collection laws. It also provides access to complaint procedures, enforcement alerts, and educational resources for navigating NY consumer protection issues.
Receivables Information Has a Wealth of Media
Receivables Info is a platform delivering news, insights, and resources for debt buyers, collection agencies, law firms, and ARM professionals. If you are looking for a webinar, a podcast, recent updates to the industry, or upcoming events, stay up with their newsletter and keep tabs on their site for breaking news and resources.
A Lens into Consumer Advocacy
The National Association of Consumer Advocates (NACA) represents victimized by fraudulent business practices. Stay up to date with news in debt and view recent Amicus Briefs. NACA provides on-demand training for our members whether you want to explore a consumer law topic, learn a new skill, or better manage your practice.
Fresh Perspectives
Feature Podcasts
The Consumer Finance Podcast provides reliable, insightful, and entertaining industry-specific content central to consumer finance services. Hosted by veteran Troutman Pepper Locke CFS Partner Chris Willis, this podcast features industry experts, insiders, and other Troutman Pepper Locke attorneys delivering easily digestible segments on a variety of topics.
If you are looking for a place to find many more podcasts linked to the collections industry, this is an excellent place to find dozens of experts to listen to on a myriad of topics.
The award-winning Compliance into the Weeds is the only weekly podcast that takes a deep dive into a compliance-related topic, literally going into the weeds to explore a subject more fully. Are you looking for some hard-hitting insights on compliance? Look no further than Compliance into the Weeds!
Receivables Podcast: Discussions About Debt Collection hosted by Adam Park
Led by accounts receivable industry veteran Adam Parks, Receivables Podcast is a video series in which Receivables Info sits down with accounts receivable management industry notables to discuss topics, trends, and emerging issues that are important today.
Host Bryan Griffith talks with guests including published authors, veteran collectors, accounts receivables trainers, and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery.
A deep dive into the heart of the collections industry and the ever-evolving landscape of financial services. They explore the intricacies of debt recovery with thought-provoking discussions on the latest trends, innovations, and challenges in the collections industry. From the impact of AI on debt recovery to the broader landscape of financial services, they unpack it all with industry experts, thought leaders, and coeo professionals.
Necessary reading
Helpful Research
Urban Institute – Debt in America
A data-rich tool that visualizes debt burden across the U.S., often cited in regulatory discourse.
Harvard Law School Forum on Corporate Governance
Harvard covers legal and ethical implications of financial industry regulation.
Economics Studies at the Brookings Institute
Strong policy analysis and commentary on regulatory strategy and financial access through economic studies at the Brookings Institute.
Key Regulatory & Legislative Resources
California Consumer Privacy Act (CCPA)
The California Consumer Privacy Act of 2018 (CCPA) gives consumers more control over the personal information that businesses collect about them and the CCPA regulations provide guidance on how to implement the law. This landmark law secures new privacy rights for California consumers.
Fair Debt Collection Practices Act (FDCPA)
The FDCPA protects consumers from abusive debt collection practices by third-party debt collectors. It limits how collectors can contact debtors, prohibits unfair and deceptive practices, and provides consumers with a way to dispute debt and ensure its accuracy.
Regulation F, implemented by the CFPB, establishes clear rules for third-party debt collectors under the Fair Debt Collection Practices Act (FDCPA). It outlines guidelines for communication, disclosures, and consumer rights to ensure fair and transparent debt collection practices.
